Reference

Your Questions About 88new, Answered

From topping up via DANA to switching between your phone and browser mid-session, this page covers the questions we hear most from players in Indonesia. Find the answer you need and get back to the lobby faster.

DANA, OVO, GoPay depositsMobile account accessWithdrawal stepsAccount securityLive support channels
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88new Your Questions About 88new, Answered
88new What This FAQ Covers

What This FAQ Covers

This FAQ is built around the real questions that come through our support channels every day. We cover how deposits work across DANA, OVO, and GoPay — including what happens after you confirm your PIN and how quickly the balance appears in your account wallet. We explain how to access your account from any device, whether you opened it on Android or

switched to a browser on desktop. Withdrawal questions are answered step by step: what verification is needed, which wallet you can send to, and what to do if a transfer is delayed. We also cover account security — how to update your login details, what to do if you lose access, and how our support team can verify your identity. Availability of

all features depends on local law and eligible regions in Indonesia. If your question is not listed here, our live support team is reachable around the clock.

  • DANA
  • OVO
  • GoPay
REACH OUR TEAM

Ways to Get Help at 88new

If this FAQ does not resolve your question, our support team is available around the clock. Players in Depok and across Indonesia can reach us through live chat, email, or our in-app message thread — whichever is fastest for you.

Live Chat Open the chat icon from any page in the lobby. Our team responds in real time, around the clock, in Bahasa Indonesia and English.
Email Support Send your account question or transaction detail to our support address. We aim to reply within a few hours for most account and payment queries.
In-App Message Logged in on mobile? Use the message thread inside your account dashboard to attach screenshots and track your support request in one place.
WHY PLAYERS STAY

What We Keep Consistent at 88new

These are the operational commitments behind the platform — not marketing language, but the actual practices that shape how your account, wallet, and support experience work day to day.

Local Payment Rails

DANA, OVO, and GoPay are connected directly to your account wallet. Deposits reflect quickly after you confirm in your e-wallet app — no third-party redirect needed.

Device Continuity

Your session and account balance carry across devices. Start a game on your phone, continue on a browser — your wallet state and history stay in sync.

Account Security

All account data is protected with SSL encryption. Login sessions can be reviewed and terminated from your account settings if you notice unfamiliar activity.

Transparent Game Info

RTP figures are shown only where the game provider — such as Pragmatic Play or PG Soft — exposes them directly. We do not publish figures the provider has not confirmed.

PLATFORM AT A GLANCE

How 88new Is Built

3
Local e-wallets supported: DANA, OVO, GoPay
Web + App
Access via mobile browser or dedicated app on Android
SSL
Encrypted account and transaction data across all sessions
24/7
Live support available around the clock via chat and email

Frequently Asked Questions

These are the questions we get most often. Each answer reflects how the platform actually works — no filler, just the steps and facts you need.

Go to the deposit section in your account wallet, select your e-wallet, and copy the account number shown. Open your DANA, OVO, or GoPay app, send the amount, and confirm with your PIN. Your balance updates once the transfer clears.

Most DANA, OVO, and GoPay transfers reflect in your account wallet quickly after you confirm in the app. If your balance has not updated after a few minutes, contact live chat with your transfer receipt.

Yes. Your account works across Android, iOS, and any modern browser. Log in with the same credentials on any device and your wallet balance, game history, and account settings carry over automatically.

Make sure your account wallet is verified and the e-wallet you want to withdraw to — DANA, OVO, or GoPay — matches the name on your account. Submit the withdrawal request from your dashboard and our team processes it in order.

Use the account recovery option on the login page to reset via your registered phone number or email. If you still cannot access your account, contact live chat — our team can verify your identity and restore access.

RTP is shown inside the game where the provider — such as Pragmatic Play or PG Soft — makes it available. Not every title displays this figure. We do not publish RTP values that the provider has not confirmed in the game itself.

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