Reference

Ketentuan Hukum yang Berlaku di 88new

Every time you access 88new — whether through a mobile browser or a saved link on your phone — these legal terms set out what applies to your account, your data, and how we handle disputes.

Jurisdiction-dependent accessData handled per policyDANA, OVO, GoPay wallet terms applyAccount rights outlined hereContact us for any legal query

Explore the Lobby Read FAQ

DATA & KEAMANAN AKUN

Bagaimana Kami Menjaga Data dan Akun Anda

Account security and data handling are not afterthoughts — they are built into how the platform processes every login, wallet transaction, and session. Here is what we do and who to contact when you need to act on your own data rights.

Data Retention We retain account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of stored data through the in-account Help ticket path.

Cookie Policy We use session and analytics cookies to keep your login active across pages and to understand how the mobile lobby is used. You can manage cookie preferences in your browser settings at any time.

Wallet Verification When you link DANA, OVO, or GoPay to your account, we verify the wallet owner matches the registered account name. This step protects your funds and is required before any withdrawal is processed.

Request a Change To update personal data, request deletion, or raise a data correction, open a legal enquiry ticket via the in-account Help section. We aim to acknowledge data requests promptly and resolve them within the timeframe local law requires.

HUBUNGI TIM KAMI

Jalur Kontak untuk Pertanyaan Hukum

For legal queries — whether that's a data access request, a question about how your wallet transactions are recorded, or a dispute about account activity — we have direct channels open. Raise a legal concern through any of the paths below and we'll route it to the right team. Response times vary by channel, but account-level legal queries are treated as priority cases.

Team online

Live Chat

Open the chat widget inside your account dashboard. Available around the clock for account-level and legal queries, including wallet dispute flags via DANA, OVO, or GoPay.

Email Support

Send legal and data-related queries to our support email. Include your account ID and the specific clause or transaction reference so our team can respond with precision.

In-Account Help

Log in, head to the Help section in your account menu, and submit a formal legal enquiry ticket. This path keeps a timestamped record of your request for reference.

Apa yang Diatur dalam Ketentuan Ini

88new Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

88new operates under a jurisdiction-dependent framework, meaning the rules that apply to your account are shaped by where local law permits access. If you are in a supported region of Indonesia — including players in Denpasar — your use of the platform is subject to the

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terms set out here. These terms cover account registration, the processing of wallet transactions via DANA, OVO, and GoPay, dispute resolution paths, and the limits of our liability as a platform. We do not override local regulations; where a conflict exists between these terms and applicable
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local law, local law takes precedence. Amendments to these terms are posted here and take effect on the date shown. Continuing to use your account after a posted update means you accept the revised terms. If any clause is found unenforceable in your jurisdiction, the remaining
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clauses stay in effect. For wallet-specific conditions — such as how DANA, OVO, or GoPay process refunds or reversals — those payment providers' own terms run alongside ours and are not superseded by this policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Jawaban atas Pertanyaan Hukum yang Sering Muncul

These are the questions we get most often about our legal terms, account rights, and data practices. If your question is not covered here, raise a ticket through the in-account Help section and our team will respond directly.

Access and the terms that apply depend on local law and the region you are in. Where local law permits access, these terms govern your account, wallet use, and any disputes you raise with us.

Log in to your account, open the Help section, and submit a legal enquiry ticket marked as a data access request. Include your account ID so we can locate your records and respond within the required timeframe.

Yes. Submit a deletion request through the in-account Help ticket path. We process deletions in line with applicable law — some data may be retained for the legally required period before full removal is completed.

Linked wallet data is retained only for the legally required period after account closure. Wallet provider terms from DANA, OVO, and GoPay run alongside ours and govern how those providers handle their own records independently.

Raise a legal dispute through live chat or an in-account Help ticket, citing the specific clause. We treat account-level legal queries as priority cases and will route your concern to the appropriate team.

Updated terms are posted on this page with an effective date clearly shown. Continuing to use your account after that date means you accept the revised terms. We recommend checking this page periodically.

Ketentuan Hukum yang Berlaku di 88new

Bagaimana Kami Menjaga Data dan Akun Anda

Jalur Kontak untuk Pertanyaan Hukum

Live Chat

Email Support

In-Account Help

Jawaban atas Pertanyaan Hukum yang Sering Muncul

01 Does 88new's legal policy apply to me if I'm in Indonesia?

02 How do I request a copy of the personal data 88new holds on my account?

03 Can I ask 88new to delete my account and personal data?

04 What happens to my DANA, OVO, or GoPay details if I close my account?

05 Who do I contact if I disagree with how a term in the policy applies to my account?

06 How will I know if the legal terms have been updated?

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