Reference

Terms and Conditions for Your 88new Account

These terms set out what you agree to when you open and use your 88new account, including how deposits via DANA, OVO, and GoPay are handled, how account access works, and what applies to players in eligible regions of Indonesia where local law permits.

Account EligibilityDANA, OVO, GoPay DepositsFair Use PolicyAccount Suspension RulesJurisdiction Conditions
88new Terms and Conditions for Your 88new Account
HOW WE OPERATE

Account Security, Data and Your Rights Under These Terms

Your account data is handled with care. We use SSL encryption across all account sessions, whether you access 88new from a mobile browser or desktop. You can request changes to your account details, ask for a record of your transaction history, or raise a dispute about a DANA, OVO, or GoPay deposit directly through the support channels named in these terms.

Data Retention

We retain account and transaction records as required under applicable regulations. You may request a summary of your account data by contacting support through the live chat or email channel.

Account Security

SSL encryption protects every session on 88new. If you suspect unauthorised access to your account, contact support immediately and we will review and lock the account while we investigate.

Cookie Use

We use session cookies to keep your account active across your mobile browser and desktop without requiring repeated logins. You can manage cookie preferences through your device browser settings.

Right to Request Changes

If your personal details change — including the e-wallet number linked to your DANA, OVO, or GoPay account — submit a verified request through support to update your profile under these terms.

CONTACT CHANNELS

How to Reach Us About These Terms

Live Chat Reach our account support team via live chat directly from your 88new account dashboard. Available around the clock for questions about terms, account access, and wallet verification.
Email Support Send detailed queries about specific clauses, account suspension, or payment disputes to our support email. We aim to respond within one business day for all terms-related requests.
Help Centre Our help centre covers common questions about account rules, DANA, OVO, and GoPay transaction policies, and what to do if your account is flagged for review.

Common Questions About These Terms

If something in these terms is unclear, start here. These are the questions we get most often about account rules, eligibility, and what happens when things go wrong.

These terms apply to anyone who opens or uses an 88new account. Access is available where local law in Indonesia permits, and you are responsible for confirming eligibility in your region before using the platform.

We can update these terms at any time. When we do, we will post the revised version to this page. Continuing to use your account after a change means you accept the updated terms as written.

If your account is suspended for a breach of these terms, any balance held in your account wallet will be reviewed. Contact support via live chat or email to understand what applies to your specific case.

Raise transaction disputes — including issues with DANA, OVO, or GoPay deposits that did not clear — directly through live chat or the support email listed in these terms. Include your account ID and transaction reference.

No. These terms prohibit operating multiple accounts under the same identity. If duplicate accounts are detected, both may be closed and any pending transactions will be placed on hold pending review.

Contact our support team via email or live chat and request your account data summary. We will respond within the timeframe required under applicable local regulations for your region in Indonesia.